Refund policy

We want you to be happy with your Primovia Fascia Ring. Here's how returns and refunds work.

Damaged or Faulty Items

If your order arrives damaged or faulty, contact us within 7 days of delivery at Primoviainfo@gmail.com. Send us a photo of the issue and we'll sort a full refund or a replacement — your choice.

Change of Mind Returns

If you'd like to return your order for any other reason, get in touch within 7 days of receiving it. You'll be responsible for the cost of return shipping. Once we receive the item back in its original condition, we'll process your refund.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can only guarantee a full refund if the order hasn't yet been processed for shipping. Once an order has shipped, it falls under our standard return terms above.

How Refunds Are Processed

Refunds are issued to your original payment method once your return or cancellation has been confirmed. Processing can take a few business days depending on your bank or payment provider.

Contact Us

Questions about a return or refund? Email us at Primoviainfo@gmail.com and we'll help sort it out.